CleverSms
Avoid people forgetting their appointment
Why does your business need
for an SMSbot?
You know the feeling, you're in a hurry to remember which day you have to go to the dentist and when your passport is due for renewal - and sometimes you forget an appointment. That's why a reminder system like our SMSbot is a great tool to remind your customers or citizens about an appointment, appointment or to send other important information.
Your business + InDialog =
a powerful and winning combination!
Send SMS reminders and avoid missed appointments
You know the feeling, the phones are ringing and new emails are constantly coming in, while you're busy developing your business, doing all kinds of administrative tasks and keeping budgets on track. Even though you realise that customer satisfaction should be your top priority, you can't find the time or resources.
We have the solution and it can be used in many industries
The SMSbot solution is therefore an indispensable tool for increasing efficiency in your organisation while providing a personal and relevant service.
The SMSbot solution can be used in all customer-facing businesses with contact to many people. Daycare centres, kindergartens and schools, where common messages need to be sent out to many parents, and businesses such as banks, insurance companies, unemployment funds, trade unions, webshops, and kitchen manufacturers etc. where customers either need to book an appointment or be reminded of an appointment, public institutions where many different agreements are coordinated with citizens about appointments, deadlines to be met, information about medication to be taken etc.
Use SMSbot to optimise the customer experience
You know the feeling, the phones are ringing and new emails are constantly coming in, while you're busy developing your business, doing all kinds of administrative tasks and keeping budgets on track. Even though you realise that customer satisfaction should be your top priority, you can't find the time or resources.
SMS over email
At InDialog, we have the solution for you to be there for your customers 24 hours a day, 7 days a week, 365 days a year. Let your customised service satisfy your customers while you focus on non-standard tasks and projects that are time-consuming and challenging.
Engage with customers with SMSbot
The chatbot can answer any question about your business - it learns from all the data you've collected and can respond accordingly. Unlike a human, it never has a bad day - it speaks flawlessly, is polite and always answers. If an enquiry requires an employee, you can set the chatbot to transfer to an employee or provide your opening hours or a contact form.
Who will benefit from an SMS bot?
InDialog is a pre-built composite solution model. InDialog is trained with questions and answers made for your industry.
We work with public institutions and private companies in the municipal sector, healthcare, insurance, banking and tourism industries, among others.
The benefits of an SMSbot
- An even better and innovative customer experience
- Send SMS appointment reminders - e.g. the day before.
- Avoid your customers/citizens not showing up for appointments
- Streamline your customer service and save time & money
- Reduce many manual tasks
- Enables appointments to be booked automatically via SMS
- Let your users chat via text message with automated customer service
- Get a smart track and trace solution
- Quickly and efficiently resolve any dissatisfactions such as returns, defective goods, etc.
How an SMSbot works
- The SMSbot solution has the same features as our chatbot
- The SMS bot can send a reminder of an appointment or booking
- All SMSbotten messages are in the same thread as a regular SMS conversation
- The SMSbot can send replies after the user has used the phonebot
- The SMSbot solution is a good complement to the other bot solutions
Behind the solutions
NLP
We have perfected the use of NLP (Natural Language Processing) to help our bots analyse and understand users' language. NLP enables the bot to recognise and understand patterns in language. Our pioneering NLP is a further development of Google's NLP model.
Machine learning
InDialog is built on the latest technology. Machine Learning is one of them. Machine Learning makes the Voicebot, Chatbot and SMSbot better the more conversations they have. The robot analyses the conversations and is constantly learning - but never forgets.
Powerful combination
The secret to our technical leadership is that InDialog's bots are among the few in the world that use both NLP and Machine Learning in the same solution. The combination of these powerful technologies makes our bots as accurate as possible.
Easy implementation
You don't need to be technical to use InDialog. We offer a ready-made solution that's breakthrough easy to add to your website, connect to your phone or integrate into other platforms. If you have any questions, get in touch with our live support - or we can train your team!
24/7 Service
As society evolves, your customers increasingly expect you to be available 24/7/365. InDialog's bots are an easy way to meet and exceed your customers' expectations today - and prepare your business for the future.
Human-robot hybrid
If the customer needs to chat with a human, our bots quickly forward the communication to the right employee with a copy of the dialogue. This gives you happier customers, resolves enquiries faster, frees up resources and reduces manual tasks.