GDPR
GDPR and personal data
InDialog collects data from your customers and about your customers. That way you can improve your service and products.
Increased safety with
ISAE 3000 GDPR Statement
ISAE 3000 GDPR auditor's statement
At InDialog, we respect the General Data Protection Regulation (GDPR) and not least your customers' private personal data. Therefore, we have now increased security further by preparing an ISAE 3000 GDPR auditor's statement, which will be audited against the provisions of the GDPR, but more specifically using FSR - Danish Auditors and the Danish Data Protection Agency's framework.
Raising the bar for GDPR security
With this declaration, we want to assure all users that we as a company can and will comply with the GDPR, but at the same time, we also want to be aware of any areas that can be worked on further. This means that we go beyond the minimum requirements of GDPR legislation and increase security to give users the best and most secure experience.
A burden lifted from your shoulders
As a data controller, you can safely place your processing responsibility in our hands, as we, as data processors, take responsibility for processing your customers'/users' personal data with caution and in accordance with data protection procedures and rules.
Data location
Subcontractors
We only use sub-processors in the EU that can provide adequate protection for your data. Currently, data is stored in Frankfurt by a European company.
Anonymisation
The data is stored for the period of time permitted by law, and we delete the data when it is no longer needed.
We offer a functionality where we anonymise your customers' messages after a self-defined period of time.
Backup
We have a backup system that can restore data in the event of data loss. As a data processor, we keep track of personal data that is stored in the backup but has been deleted from our operating system, e.g. due to deletion deadlines or requests for anonymisation.
Safety and security
We prioritise security and protect personal information with a secure cloud-based service hosted in Europe.